Frequently Asked Questions
Everything you need to know about your luxury jewelry experience.
What materials are used in Medusa Jewelry pieces?
We use premium materials including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones. Each piece is hallmarked for authenticity and quality assurance.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-made pieces and earrings are final sale due to hygiene and personalization.
How should I care for my jewelry?
To maintain brilliance, avoid contact with perfumes, lotions, and chlorine. Clean your pieces gently with a soft microfiber cloth and store them in the provided Medusa Jewelry pouch.
Do you offer a warranty on your products?
Yes, all Medusa Jewelry comes with a 12-month limited warranty covering manufacturing defects. This does not cover accidental damage, loss, or normal wear and tear.
Are your diamonds ethically sourced?
Absolutely. We strictly adhere to the Kimberley Process and only work with suppliers who guarantee conflict-free diamonds and ethical labor practices.